Refund Policy | Money Back Guarantee

Last Update: 2021-09-29

At SmartWrite, we guarantee quality products based on our customers' instructions and independent research. Our goal is to see you excel in your career. Thus, our writers are trained to maintain uninterrupted communication with you and seek clarifications on any concerns. 

We’re obliged to deliver the quality services you paid for, which is why refund requests are rare on our site. If you’re not satisfied with our work, you can request a revision from your writer.

However, if you still feel the writer did not meet your expectations, which you had provided, even after the writer has made amendments to the solution, we’ll ensure you get your money back.

In case of a refund request, we assess every case to examine the truth of the customers' claims and reserve the right to allow or deny a refund.

Below are cases in which a customer can or cannot ask for reimbursement.

  1. The Company guarantees a 100% refund if the customer is charged twice for the same order.
  2. If the Company could not find an appropriate expert to work on an order, which is rare but possible, the customer is guaranteed a 100% refund.
  3. A 100% refund is also issued to customers if they cancel an order before it is assigned to an expert. Note that the time it takes to assign a task to an expert varies, based on order volume, technicality, and urgency. We always notify our customers when their order(s) have been assigned using the email address they used to create the account. 
  4. The refund can not exceed 70% if the customer makes a request when the order has already been assigned to a writer. In such a case, the writer has to be compensated for their work.
  5. Refund claims after more than half of the deadline have passed shall not exceed 60%.
  6. The customer cannot use drafts or products after a successful refund. We reserve the right to use them as we deem fit. 
  7. In case of late delivery, our team will investigate the case before issuing (or declining) a refund request. We hate failing deadlines and take the matter seriously. If the delay was the company's oversight fault, the customer is entitled to a 100% refund. However, we reserve the right to decline a refund if;
    1. The customer voluntarily issued a deadline extension,
    2. The delay was due to the customer's failure to provide relevant materials in time,
    3. The delay was the customer's fault in accessing the order solution, whether intentional or otherwise.
  8. In the case of bad quality claims, we will investigate whether the writer followed the initial instructions and whether the customer's claims are justifiable. The outcome of the investigation will determine whether a refund will be issued or not, and the applicable percentage.
  9. However, if the customer had asked for a revision, the refund cannot exceed 70% since a revision means the customer had accepted part of the order's solutions. However, the extent to which the revision was acceptable is subject to discussion between the support staff and the client. 
  10. A refund claim based on a poor grade cannot be permitted since our products are not meant to be submitted by the customer as their own but only used as a sample or guide. Our papers are not ready for submission. Such a customer will be banned for violating the Terms.
  11. A customer can only make a refund request within 30 days after the order deadline has passed.
  12. The customer will incur the transaction costs of processing the refunds.
  13. The refund process takes 14 days to allow enough time for a fair investigation to be conducted.

Smartwrite.net reserves the right to amend or remove any terms as it sees fit. It is the client's responsibility to read and understand these terms before placing an order with us. 

If you have any queries or complaints, channel them to [email protected] for immediate support.