Last Update: 2025-09-29
These are the Terms and Conditions (“Terms”) binding the agreement between SmartWrite.net (“Company,” “Agency,” “Website”, “we,” “us”) and the Customer (“Client,” “User”) of the Company. By using our website, products and services, you (the Customer) agree to be legally bound by the Terms stated herein as well as the accompanying policies. You also acknowledge that you have the full legal authority to enter into these Terms.
Every Customer must agree to these Terms before placing an order with the Company. If you do not agree with any part of these Terms, you should not use our website or services.
We respect the law and therefore restrict our services to persons located or incorporated in jurisdictions where it is illegal to use our services under applicable law (such as Australia, Iran, and North Korea). The Company reserves the right to close any accounts upon discovery that you are accessing our services from a restricted jurisdiction or in violation of our Terms.
1.0 Interpretation of the Terms
1.1 Agreement refers exclusively to these Terms and Conditions and the accompanying Policies.
1.2 The term Company (or Website, Agency, Site, We, Us) refers to SmartWrite.net, the provider of academic research, writing, editing, formatting and proofreading services.
1.3 The term Client (or User, Customer, You, Student) is a person who places an order with Smartwrite.net and abides by the Terms and Conditions and the accompanying policies.
1.4 The term Order (or Project, Paper) refers to a formal request for a product (or service) made by the Client to the Company. The Order can only be transmitted in electronic form - through the Client Portal or email.
1.5 The term Product or Service refers to the outcome of the Order(s) (order solution), delivered in strict adherence to the Customer’s instructions and within the specified time and volume.
1.6 The term Writer or Professional refers to a person or expert employed by the Company as a freelancer to provide academic writing services to the customers, per the Company’s Agreement. We reserve the right to select the most qualified writer to work on your project.
1.7 Revision refers to a request made by the Client to the Writer to amend their order solution based on the initial (original) instructions. See our Revision Policy for more details.
1.8 The term Live Chat or Messaging System is the communication channel that guarantees uninterrupted interaction between the client, writer, and support staff. The Customer must not share their personal information, including contact details, with the Writer.
1.9 Client Account or Portal refers to an account created by the Customer on our website for easier access to our products and services. It is restricted from public access. The Company requires the Customer’s email address for easier communication and updates on their order.
1.10 The term Support Team (Staff, Agent, Employee) is a person(s) responsible for assisting with order processing. They ensure that all customers’ concerns are addressed and that order details are clear and accurate. All compliments or complaints are channeled to this team.
1.11 Accompanying Policies refer to the Revision Policy, Refund Policy, Privacy Policy, and Cookies Policy.
1.12 The term Quality Assurance (Team) is a person(s) responsible for verifying the products and services delivered by our Writers and ensuring they are of the highest quality. They rate every paper and ensure instructions are followed strictly. They also intervene in cases of refund requests from customers.
2.0. Order Placement and Registration
2.1 The Order starts when the Client fills the Order Form on our website or asks our representatives to assist them in filling it.
2.2 By filling the order form, the Client agrees to these Terms and Conditions automatically. You (the Client) are mandated to read these Terms and seek clarification, if needed, before filling out the order form on our website.
2.3 The Client should input correct order information, including the scope of work, delivery terms, and other order features, like the topic, the number of sources, formatting style, and language style.
2.4 Other than order parameters, the Client is required to provide details, such as email address, phone number (optional), and create an account. The Client should input a valid email from which they would receive timely notifications. The Company will not be liable if the customer provides an incorrect email address and misses an important update regarding their order.
2.5 The Client should only create one profile. They can place an order, track previous order records, receive and download order solutions, communicate with the writer or support team, and request a revision, among other features. We reserve the right to consolidate a client’s multiple personal accounts into a single account and update the order history accordingly.
3.0 Order Payment
3.1 The Order’s pricing depends on four variables: the Client’s academic level, the type of service, the volume of work (number of words or pages), and the order deadline. A customer should make a pre-payment, and the Company can only assign an order to a writer once the payment has been received (but not when it was made).
3.2 The Company shall not be responsible if the Client delays making the payment, regardless of the Order’s urgency.
3.3 The payment shall be paid in full and not in installments.
3.4 Payment options include PayPal and credit cards. However, if the Client cannot access any of these options, they should send an email to find an alternative. Communication, other than the mail, regarding alternative payment methods, should and will be disregarded.
3.5 The Client must not share, in any circumstance, the login details or card details with any party, including the support team. Otherwise, you will be fully liable for the act. Our staff can never ask for your payment credentials.
4.0 The Ordering Process
4.1 Before assigning the Order to a writer, the support staff first validates the order details and ensures that the instructions and attached materials are clear and accessible. The support staff will communicate with the Customer via email or phone (if provided) to request further clarification if a mismatch occurs. Unless such a clarification is made, the Order cannot be processed but will be put on hold.
4.2 The order volume is measured in words and not physical pages. A single-spaced page has 550 words, while a double-spaced page has 275 words. A maximum allowance of 10% is allowable unless the Client requires a specific number of words.
4.3 The Company allows clients to change order details within a reasonable time (before an order is assigned to a writer). However, after an order has been assigned to a writer, any changes to instructions may require additional payment, which we would discuss with the Customer.
4.4 Order changes that impact the volume of work, urgency, and complexity may require additional payment.
4.5 A Client can provide additional sources to the writer. However, if they are sent late and the materials are mandatory, we reserve the right to request an extension of the deadline. We can’t proceed with the Order if the instructions or description require a particular source that is only accessible to the Customer.
4.6 Communication with the Client can be made through the internal messaging system, live chat or email. Likewise, the Client can communicate with the support team via the same channels.
4.7 The Client is authorized to ask for a progress update from the writer. In some instances, based on the urgency and complexity of the project, the Client may also request a draft from the writer as an additional feature when placing the order.
4.8 By accepting the payment, the Company agrees to deliver the product within the given deadline and in adherence to the instructions provided by the Customer. The Client is responsible for downloading the order solution from their account on time or communicating any issues regarding the file's accessibility within a reasonable timeframe.
4.9 The Company cannot be held responsible for the Customer’s failure to download the order solution quickly. We only send order solution notifications, not the actual solution, via email unless we are experiencing a technical problem with the Customer portal.
5.0 We cannot deliver order solutions in any other means other than email and the Client’s portal.
5.0 The Terms of Use
5.1 The products offered by SmartWrite.net are not intended to be submitted by the clients as their work. The Company requires the clients to use the orders produced as samples or guides to their work. They are not final drafts and cannot be forwarded to any institution for grading.
5.2 The Company reserves the right and ownership of the orders it offers to the customers. However, we cannot resell or publish any of your work under any circumstances.
5.3 SmartWrite.net is not liable for any consequences of a customer’s use of its products as their own, as they would have breached the Terms and Conditions. The Company reserves the right to deny services to such a customer or delete (block) their account.
5.4 The Company does not condone plagiarism and reserves the right to deny services to a customer it feels has or attempted to submit the products provided to them as their own.
6.0 Warranties
The Customer’s order requests bind us to the following conditions;
6.1 To apply the recently updated citing rules (formats) specified by the clients in the order form.
6.2 To commence processing the order solution as soon as the Client makes full payment for the Order.
6.3 To adhere to the Order’s academic level, conduct the appropriate research, and reference appropriate materials.
6.4 The products offered by SmartWrite.net are meant for personal use and not for commercial purposes.
6.5 The Customer, or any other party, is forbidden from copying any content from SmartWrite.net.
7.0 Confidentiality
7.1 The Company has a responsibility to ensure that communication between the Client and the writer is confidential.
7.2 We can not expose any customer’s information to third parties.
7.3 The Client should not disclose communication with the Company to third parties or share their account logins. Otherwise, they would be held fully responsible for such actions.
8.0 Modification of the Terms
8.1 The Company retains the right to modify or remove the Terms and Conditions, or the Accompanying Policies, as it sees fit.
8.2 It is the Client’s responsibility to stay updated on our policies. We have no obligation to notify you of revisions to the terms and conditions.
8.3 If a section of these Terms and Conditions goes against a certain jurisdiction, any party can petition them in court. However, the Customer would still be bound by the other terms sections, other than the disputed one.
Should you need further clarification, please email [email protected].